Our Culture

The culture of the Arthur group of companies is driven by our simple balance of visions and values. Our key strategies are how we communicate our visions and help us describe our culture to the people of the Arthur group of companies and its customers. Our key goals and key behaviours are present throughout all parts of our operational management system and give our people the tools to be able to follow the key functional goals and key behaviours required to ensure the companies operate at the highest level.

Our Key Strategies

The Arthur group of companies have four key strategies which are driven by their individual vision. These key visions sit alongside our other strategic management systems and are the most fundamental strategies that we instil in everything we do. They describe what the company will do and what the company expects its people to do to ensure compliance with our operational management system. These key strategies provide our customers with the reassurance and knowledge that we will focus on their needs and our culture will ensure a consistent delivery across the board.

Quality

To achieve customer satisfaction on every project by delivering consistently every single time

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Environmental

Achieve zero environmental incidents to safeguard the environment and work towards net zero

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Health and Safety

To maintain zero injuries and prevent occupational ill-health

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Commercial

To reduce cost and increase efficiency on all projects

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Our Values

Our key goals and key behaviours are driven by the values that underpin them. These values are integrated in to our operational management system and are fundamental employment requirements for all of our people. The values described below are carefully selected and are woven into our culture, key goals and key behaviours.

Sustainability

Sustained business success through consistent, high-quality delivery of projects

Support

Reliably provide for and respect our people by communicating effectively and valuing their contribution

Innovation

Inspiring everyone to be open to change so that we can continuously evaluate and improve operational performance

Nurture

Everyone knows that we care and the door is always open

Integrity

Openness and honesty and having strong moral principles of compliance

Empathy

Everyone is a leader and commits to upholding our culture

Progression

The understanding that we all make mistakes and that there is room for continuous improvement

Success

Everyone plans to achieve and instils a never fail attitude

How We Do It

We love taking your vision to reality. Here’s how we work:

KEY GOALS.

Strategy

The company will:

Communicate the strategic direction of the company in relation to its key strategies
Regularly review its policies and oversee implementation of them
Monitor internal and external risks and opportunities of the company
Ensure that the company operations remain within the context of the organisation

Our people are expected to:

Understand the companies policies and actively assist with the implementation of new leadership commitments

Communication

The company will:

Continuously innovate our communication systems to deliver key learnings and enable us to celebrate success and drive improvement by sharing knowledge.
Use technology to build the infrastructure for excellent communication between our business functions.
Find ways to quantify feedback on our company communication systems and procedures to help us improve and to make compliance easier.

Our people are expected to:

Engage in the communication process and give feedback.
Share information that may be useful to others in achieving our visions.
Recognise that training is a form of communication and that listening, learning and application are essential to our success.

Targets

The company will:

Evaluate the performance of the company by monitoring and analysing compliance
Complete internal audits on itself to check compliance
Set our people challenging targets and celebrate their good work
Continuously innovate its systems

Our people are expected to:

Recognise, and contribute to, company, team, and individual targets
Provide positive feedback on potential improvements and assist the company with innovation and implementation of change
Continually look for ways to improve personal performance

Resources

We must determine and provide the resources needed to maintain zero injuries. We must decide the essential competence of our resources and ensure that they are aware of their responsibilities for safety.

The company will:

Provide reliable support to our people in their role
Communicate effectively and provide systems for information sharing
Value the health, wellbeing and lifestyle of our people and provide additional resources to help manage these
Develop healthy relationships with our supply chain partners
Ensure procurement of resource is well managed and efficient
Ensure all external vendors are approved for use and managed accordingly

Our people are expected to:

Ensure our teams are competent, educated, trained and experienced
Ensure our sites are sufficiently resourced
Ensure our external vendors (subcontractors) are approved for use and are managed properly

KEY BEHAVIOURS.

Compliance

The company will:

Provide written procedures describing the processes, records, conditions, and behaviours required for compliance.
Provide forms relevant to the procedures to ensure compliance can be implemented.
Ensure that our operational management system is easy to use

Our people are expected to:

Take the time to understand our operational management system
Fully comply with quality, environment, safety and commercial procedures all of the time
Uphold the company’s brand and reputation at all times

Leadership

The company will:

Support our people to become leaders in the roles they undertake
Commit our people to personal responsibilities and authority
Monitor the implementation of our policies to ensure commitments are achieved

Our people are expected to:

Understand their responsibility to lead and set good examples
Listen to any concerns of our team members and positively empathise with them
Commit to and implement training that you receive

Learning

The company will:

Understand that everyone makes mistakes and will respond positively
Take the opportunity to learn from mistakes
Provide systems for the reporting of improvement opportunities including non-conformance reports, positive interventions, and celebration of good work
Undertake internal audits
Ensure appropriate actions are undertaken in a timely manner

Individuals are expected to:

Be open and honest when things go wrong
Report all opportunities for improvement, positive interventions and incidents
Contribute to investigations
Work with their teams to identify trends and opportunities for learning
Respond positively to change
Implement corrective actions

Planning

The company will:

Ensure that its people understand that planning is a very important behaviour that must be understood
Provide the systems necessary to ensure we can plan sufficiently to satisfy our key strategies
Implement health and safety planning from a pre-construction phase
Champion new technological advances in the industry

Our people are expected to:

Take the time to plan and understand programmes, they form the basis of everything that we do
Use the tools provided to plan ahead sufficiently for quality, the environment, safety and commercial items.
Use the tools provided for multi-disciplinary collaboration